TeddyStreet Shipping Policy

We know how important it is to receive your passion product when you want them, especially if you have ordered something for a specific occasion.

US Domestic Shipping

Shipping is free for all TeddyStreet US domestic orders.

All orders are shipped from San Jose, CA.

International Shipping

Shipping is free for all TeddyStreet orders for the following countries:

France, Italy, Germany, Spain, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland, Singapore, Republic of Korea, Saudi Arabia, Taiwan Region, United Arab Emirates, Japan, and Hong Kong SAR.

All orders are shipped from San Jose, CA.

Taxes on international orders outside of the US:

Prices don’t include taxes and duties. The recipient of the package is responsible for all duties/taxes. These fees are not included in the price. We have no control over these charges and cannot predict what they may be. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Customs policies vary from country to country.

 

Delivery Times

All our products are made limited edition, numbered from a series, and will arrive with an authenticated certificate.

Processing:

For all garments and clothing lines, please allow 2–3 business days for your order to be processed and shipped.

Delivery:

Please allow 2–5 business days for domestic and international delivery.

That small print:

Just one more thing… We aim to meet these delivery times, but deliveries may take a little longer during busy periods (including sales). Occasionally tech updates to our systems or extreme weather conditions will mean these delivery services aren’t available.

Tracking Your Order

Once your order has shipped, we will email you a tracking number and a link to track your package.

Shipping Address

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently unavailable.

Delivery Issues

If your package is marked as delivered, but you have not received it, please get in touch with us within 48 hours of the delivery date so we can investigate and resolve the issue. If your package is lost in transit, we will work with the shipping carrier to resolve the issue and replace your order if necessary.

Returns / Refunds

We understand that sometimes online purchases may not work out as you desired. We accept returns within 14 days for all our seasonal collections, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included

• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you

• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

• When trying on footwear, please do not mark the soles or damage the shoe box

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged or faulty.

We don’t accept returns after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. You can pick any delivery service for returns. Please note that we do not pay for the return label. However, we also don’t charge a restocking fee.

All returned items will be inspected upon arrival. If our Quality Control team is unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

After the return is processed, you will receive an email confirmation and will be issued store credits. We do issue refunds when it’s a manufacturing defect. We are a limited-edition, custom-made brand and we pride ourselves on our artisanship and making our customers happy with the art piece that they purchased.

All returns should be shipped to:

TeddyStreet

Attn. “Shipping & Returns”

2315 Mazzaglia Avenue,

San Jose California 95125,

United States

 

Although the shipping and custom duties/taxes are included in the price you paid at checkout, this portion of the cost is non-refundable. All our refunds will be returned to the original form of payment, minus the shipping and custom duties/taxes portion covered by TeddyStreet at time of checkout.

Final sales and collaborations designed with artists cannot be returned (or refunded) and are non-exchangeable.

RETURNS FOR INTERNATIONAL ORDERS

All international returns must be processed through our international shipping and returns partner DHL International. TeddyStreet is not responsible for any shipment lost in transit that is not shipped through our international returns partner (DHL International).